Warranty

Quality Guarantee: Hykoont guarantees the quality of the product under normal use. If a manufacturing defect or quality problem is found during 3 year guarantee period, the manufacturer will be responsible for repairing or replacing the product to restore its normal function(3 year warranty for lighting products, 1 year warranty for related accessories).

Warranty and Service
Our products come with different warranty periods depending on the item. Warranty coverage and duration vary by product category, so please refer to the specific product details for more information.

3 Year Warranty Products

Within 1 Year	Free Exchange
1-2 Year	$15+(UP*30%)
2-3 Year	$15+(UP*50%)

5 Year Warranty Products

Within 2 Year	Free Exchange
2-3 Year	$15+(UP*30%)
3-5 Year	$15+(UP*50%)

Remarks: $15 is the shipping cost for a single product, UP stands for unit price, which is based on the price at the time of placing the order.

After-sales support:

Customers can contact our after-sales support team in the following ways:

Email: support@hykoont.com

Text "SUPPORT" to +1 (855) 709-6431

with：

Your Order number
Pictures and/or video showing the defective or damaged product(s)
Model Number of Product (if there are multiple on order or if multiple products)

Exclusions:

The following are not covered:

Human damage, including but not limited to intentional damage, wrong installation, improper use, etc.

Damage caused by natural disasters or accidents, such as fire, earthquake, flood, etc.

Unauthorized repairs or modifications.

Repair using non-original parts