Return and Refund Policy
At Hykoont, we strive to provide high-quality products and services. Please review our return and exchange policy below:
Warranty and Service
Our products come with different warranty periods depending on the item. Warranty coverage and duration vary by product category, so please refer to the specific product details for more information.
- Returns must include all accessories;
- Items must include original packaging;
- For warranty claims not related to product quality, the buyer is responsible for shipping costs;
- For warranty claims not related to product quality, Hykoont will refund the full cost of the product.
- If the product does not meet the requirements above, the return request may be rejected.
Refund requests for the 30-day return policy expire 30 days after the warranty claim is made. For non-quality related issues with expired warranties, returns will not be processed.
Contact info: Mon-Fri 9AM-5PM (EST)
Warranty and Service
Our products come with different warranty periods depending on the item. Warranty coverage and duration vary by product category, so please refer to the specific product details for more information.
3 Year Warranty Products
|
Within 1 Year
|
Free Exchange
|
|
1-2 Year
|
$15+(UP*30%)
|
|
2-3 Year
|
$15+(UP*50%)
|
5 Year Warranty Products
|
Within 2 Year
|
Free Exchange
|
|
2-3 Year
|
$15+(UP*30%)
|
|
3-5 Year
|
$15+(UP*50%)
|
Remarks: $15 is the shipping cost for a single product, UP stands for unit price, which is based on the price at the time of placing the order.
Return and Exchange Policy
- 30-Day Return and Exchange Window: You may return or exchange your purchase within 30 days of receiving your order.
- Conditions for Return: Only items that are unused and in their original packaging are eligible for return. Installed or used products cannot be returned or exchanged unless they are defective or damaged.
- Non-Returnable Items: We do not accept returns or exchanges for items that are not defective or damaged if the reason is simply that you no longer like or need the product. If you have concerns, please contact us for assistance.
- Defective or Damaged Items: If your product arrives defective or damaged due to shipping, please contact us immediately and provide evidence (photos and videos). Without proper evidence, the buyer assumes responsibility for any losses incurred.
Return Process
- Contact Customer Support: Email us at support@hykoont.com to initiate a return or exchange.
- Return Shipping: Once approved, send the product back to the address we provide.
We are committed to ensuring your satisfaction, so please reach out if you have any questions or concerns.
Refund Process:
- Contact support@hykoont.com for a refund.
- Hykoont support will reply within one working day. After reaching an agreement, you will be given the required information (such as a refund address).
- Return the goods.
- After the goods are received, Hykoont will arrange a refund within 3 working days.
- Returns must include all accessories;
- Items must include original packaging;
- For warranty claims not related to product quality, the buyer is responsible for shipping costs;
- For warranty claims not related to product quality, Hykoont will refund the full cost of the product.
- If the product does not meet the requirements above, the return request may be rejected.
Refund requests for the 30-day return policy expire 30 days after the warranty claim is made. For non-quality related issues with expired warranties, returns will not be processed.
Contact info: Mon-Fri 9AM-5PM (EST)