FAQs

Q1: I have mounted mine but outdoor solar street light hasn't turned on yet. It's been over 24 hours. How long it takes to turn on?

A1: Charge the lamp for a minimum of 10-12 hours initially for best results.

Q2: Hey guys, What type of batteries are used for the 200W street lights? Are the Batteries replaceable?

A2: This solar street light uses a lithium battery, which can be replaced, but it is recommended to use our original battery. You can reach to our for replacement.

Q3: Is the solar panel adjustable to achieve the best angle to the sun?

A3: Of course, you can adjust the angle of the solar panel so that it can absorb light energy with maximum efficiency.

Q4: In winter, the lighting time of outdoor solar street lights will be shorter than in summer, is this normal?

A4: Hello, this is normal, because the winter is mostly cloudy, the absorption efficiency of solar panels is not as good in sunny days, and the amount of electricity stored is not so much, so it is normal for the lighting time to be shortened.

Q5: How many lumens can this solar motion lights outdoor output at maximum power? And at the low-light sensor mode how many lumens or percentage brightness?

A5: Hello, the maximum output power of this solar lights outdoor garden is 10,000 lumens. In the Motion Sensor mode, the brightness is 30% when no one approaches, 100% brightness when someone approaches, and 30% brightness when people walk.

Q6: Is the 200W outdoor solar street lights suitable for installation in the parking lot?

A6: Hello, we recommend that you choose 400W and above 400W solar outdoor lights to install in the parking lot. For more wattage options, please search: HYKOONT solar parking lot lights.

Q7: If I install the solar street light at a height of 16.4 feet,how much area does it illuminate on the ground?

A7: Hello, if the outdoor solar street light is installed at a height of 16.4 feet. The lighting area of outdoor solar street lights is approximately 436 ft². We recommend the installation height is 13ft-20ft.

Q8: How many hours does the sloar flood lights stay light with a full charge?

A8: Hello, on a full-charge, the power can last 2-3 days under dim-full power mode with normal activity level like residents going in and out of home or garden.

Q9: I want to install this luz solar para exterior on a pole on the grass. Does the pole come with it? If not, what kind of pole is compatible for the installation with?

A9: Without a pole, but included 19.6 inch mounting boom,you can buy an aluminum pole from local plumbing shop, the diameter of the pole is between 2.36inch-3.9inch and it can work.

Q10: How far is the remote control range of this outdoor solar motion lights outdoor?

A10: Hello, the remote control range of solar street lights is 26.2 ft-32.8 ft.Through the remote control, you can switch between different modes, adjust the brightness level, and force the lights on and off.

Q11: Can I use this solar outdoor lights in the heavy rain?

A11: Yes, you can. This outdoor solar lights are IP66 waterproof and has an integrated back design, so you don't have to worry about rain damage it.

Q12: What is the farthest distance sensed by the motion detection of this outdoor solar street light?

A12: Hello, the farthest sensing distance of solar street lights is 26.2ft-32.8ft, In the Motion Sensor mode, the brightness is 30% when no one approaches, 100% brightness when someone approaches, and 30% brightness when people walk.

Q13: Do I need to buy the extension cord or it's optional for the outdoor solar lights?

A13: Hello, No extension cord needed, If you need to install the lights and solar panels in different places separately, you need an extension cord. if you need extension cord, welcome to reach to us at any time.

Q14: How long can outdoor solar lights work on a cloudy day? Is it waterproof?

A14:(1) When the battery is fully charged, the LED solar street light can work for 2-3 days in continuous cloudy days.

(2) The solar street light has IP66 waterproof, no need to worry about rain, and it can work in high temperature or cold weather ( -4℉~176℉).

Q15: What should I pay attention to when installing solar lights outdoor?

A15:(1) It would be ideal to place the solar panel under direct sunlight and away from any kind of shade.

(2) Charge the lamp for a minimum of 10-12 hours initially for best results.

(3) Keep the solar panel away from other artificial lights as the sensor may not be able to differentiate day from dusk to night.

(4) There are two installation methods for solar street lights. You can choose to install it on the wall or on a pole. It is recommended to install it at a height of 13ft to 20ft and a pole with a diameter of 2.36inch-3.9inch

(5) And the angle of the solar panel can be adjusted to maximize the efficiency of absorbing sunlight.

Q16: How many days can the solar lights outdoor garden work after being fully charged?

A16: Hello, on a full-charge, the power can last 2-3 days under dim-full power mode with normal activity level like residents going in and out of home or garden.

Q17: Does the solar parking lot lights have a memory mode? In other words, if I select the 4 + 4 operating mode, will it stay in that mode every night until I change it?

A17: Yes, it will save the mode set every night. If the 4+4 mode is set, the motion sensor outdoor lights will be on for 4 hours at night and motion detector for 4 hours, You can switch other modes through the remote control. If you have any further question , welcome to reach to us at any time. Wish a nice day !

Q18: Is 500W solar outdoor lights suitable for installation in a basketball court that is 91.8 ft *49.2 ft? If appropriate, how many units need to be ordered?

A18: Yes, 500W solar street light is suitable. According to this size, we recommend buying 6 units. The recommended installation height is 13-20ft.

Q19: How do I know how much electricity the solar street light has?

A19: There is a power display area on the outdoor solar lights, and the green represents the current remaining power.

Q20: What is the square foot coverage with the light?

A20: Hello, if the outdoor solar light is installed at a height of 16.4 ft. The lighting area is approximately 436 ft². We recommend the installation height of solar street lights outdoor is 13ft-20ft.

Q21: Can I turn this solar motion lights outdoor on and off as needed?

A21: Yes,you can use the wifi button on the remote control, which represents 30% brightness at dusk, 100% brightness when people pass by at night, 30% brightness when people walk, and it will automatically turn off at dawn, or use the remote control "2+2" or other number combinations, "2+2" means the outdoor solar street light will be on for 2 hours at night and motion detector for 2 hours.

Q22: Can I adjust the brightness of the motion sensor outdoor lights through the remote control?

A22: Yes,you can adjust the brightness of the solar street light through the "+" and "-" on the remote control. There are 6 gears in total.

Q23: Are there function buttons on the light, in case the remote gets lost?

A23: Hello, the luz solar para exterior adopts an integrated panel, which can better protect the equipment, so it does not have function buttons. If the remote control is lost, pls reach to us at any time.

Q24: What are the advantages of this 500W solar street light?

A24: Compared with other wattages, our 500W outdoor solar street light uses 792 high-quality lamp beads, the number of lamp beads is twice the ordinary wattage and it has a larger capacity battery,which can last longer.

Q25: I want to get a light that color temperature is 5000K, is available?

A25: The current color temperature 6000K-6500K is the most popular for most buyers. However, if you want, we accept custom color temperature, but there will be a minimum order quantity.For more issue, you can contact with us directly.

Q26: Why does my payment fail to show Transaction Do Not Honour? 

A26: Card issuers do not trust mainly in the following cases:

  • Related to overseas spending, there are some card issuers who act to protect the security of the cardholder's credit card, and will refuse to process some overseas spending. There are also some buyers set up by themselves, they may think they are spending in the country, they did not go to cancel this setting with the card issuer;
  •  You set a limit on the amount of online purchase, so the payment fails;
  • Card number information input error. For this kind of failed transactions, the website can return the information on the failed transaction.

What can be done?

  • Contact the card issuer and declare that the transaction was made by yourself;
  • Replace the card and pay again.