Card issuers do not trust mainly in the following cases:

• Related to overseas spending, there are some card issuers who act to protect the security of the cardholder's credit card, and will refuse to process some overseas spending. There are also some buyers set up by themselves, they may think they are spending in the country, they did not go to cancel this setting with the card issuer;
•  You set a limit on the amount of online purchase, so the payment fails;
• Card number information input error. For this kind of failed transactions, the website can return the information on the failed transaction.

What can be done?

• Contact the card issuer and declare that the transaction was made by yourself;
• Replace the card and pay again.

Charge the lamp for a minimum of 10-12 hours initially for best results.

This solar street light uses a lithium battery, which can be replaced, but it is recommended to use our original battery. You can reach to our for replacement.

Hello, this is normal, because the winter is mostly cloudy, the absorption efficiency of solar panels is not as good in sunny days, and the amount of electricity stored is not so much, so it is normal for the lighting time to be shortened.

Hello, the maximum output power of this solar lights outdoor garden is 10,000 lumens. In the Motion Sensor mode, the brightness is 30% when no one approaches, 100% brightness when someone approaches, and 30% brightness when people walk.

Several factors may influence the number of lights required:
Ceiling height. Higher ceilings may require more lights to ensure even light distribution. Color of walls and ceiling. Dark surfaces absorb more light, necessitating additional lighting fixtures. Function of the room. For instance, a workspace might need more lighting compared to a relaxation area.

Hello, the remote control range of solar street lights is 26.2 ft-32.8 ft.Through the remote control, you can switch between different modes, adjust the brightness level, and force the lights on and off.

Yes, you can. This outdoor solar lights are IP66 waterproof and has an integrated back design, so you don't have to worry about rain damage it.

Hello, the farthest sensing distance of solar street lights is 26.2ft-32.8ft, In the Motion Sensor mode, the brightness is 30% when no one approaches, 100% brightness when someone approaches, and 30% brightness when people walk.

Hello, No extension cord needed, If you need to install the lights and solar panels in different places separately, you need an extension cord. if you need extension cord, welcome to reach to us at any time.

(1) When the battery is fully charged, the LED solar street light can work for 2-3 days in continuous cloudy days.

(2) The solar street light has IP66 waterproof, no need to worry about rain, and it can work in high temperature or cold weather ( -4℉~176℉).

(1) It would be ideal to place the solar panel under direct sunlight and away from any kind of shade.

(2) Charge the lamp for a minimum of 10-12 hours initially for best results.

(3) Keep the solar panel away from other artificial lights as the sensor may not be able to differentiate day from dusk to night.

(4) There are two installation methods for solar street lights. You can choose to install it on the wall or on a pole. It is recommended to install it at a height of 13ft to 20ft and a pole with a diameter of 2.36inch-3.9inch

(5) And the angle of the solar panel can be adjusted to maximize the efficiency of absorbing sunlight.

Hello, on a full-charge, the power can last 2-3 days under dim-full power mode with normal activity level like residents going in and out of home or garden.

Yes, it will save the mode set every night. If the 4+4 mode is set, the motion sensor outdoor lights will be on for 4 hours at night and motion detector for 4 hours, You can switch other modes through the remote control. If you have any further question , welcome to reach to us at any time. Wish a nice day !

Yes, 500W solar street light is suitable. According to this size, we recommend buying 6 units. The recommended installation height is 13-20ft.

There is a power display area on the outdoor solar lights, and the green represents the current remaining power.

Hello, if the outdoor solar light is installed at a height of 16.4 ft. The lighting area is approximately 436 ft². We recommend the installation height of solar street lights outdoor is 13ft-20ft.

Yes,you can use the wifi button on the remote control, which represents 30% brightness at dusk, 100% brightness when people pass by at night, 30% brightness when people walk, and it will automatically turn off at dawn, or use the remote control "2+2" or other number combinations, "2+2" means the outdoor solar street light will be on for 2 hours at night and motion detector for 2 hours.

Yes,you can adjust the brightness of the solar street light through the "+" and "-" on the remote control. There are 6 gears in total.

Hello, the luz solar para exterior adopts an integrated panel, which can better protect the equipment, so it does not have function buttons. If the remote control is lost, pls reach to us at any time.

Compared with other wattages, our 500W outdoor solar street light uses 792 high-quality lamp beads, the number of lamp beads is twice the ordinary wattage and it has a larger capacity battery,which can last longer.

Measure the room’s area (in square meters or square feet).
Determine the light output of a single hexagonal light (in lumens).
Use the guideline of about 100 to 150 lumens per square meter.
You can use this simplified formula:

Number of lights needed=Room area (m²)/1.5​

Hello, we recommend that you choose 400W and above 400W solar outdoor lights to install in the parking lot. For more wattage options, please search: HYKOONT solar parking lot lights.

Yes, Hykoont provides various specifications and power ratings for hexagonal lights to meet diverse lighting needs. You can choose the appropriate model based on your room’s size and lighting requirements.

Hello, on a full-charge, the power can last 2-3 days under dim-full power mode with normal activity level like residents going in and out of home or garden.

The current color temperature 6000K-6500K is the most popular for most buyers. However, if you want, we accept custom color temperature, but there will be a minimum order quantity.For more issue, you can contact with us directly.