Hykoont 2000W Solar Street Lights TW020 Series
Shipping & Returns
30-Day Refund Policy
For any reason, undamaged products can be fully refunded within 30 days after the delivery date to the shipping address. Once the item is returned to Hykoont's warehouse for inspection, the refund process will begin.
1. Contact email@example.com for a refund.
2. Hykoont support will reply within one working day. After reaching an agreement, you will be given the required information (such as a refund address).
3. Return the goods.
4. After the goods are received, Hykoont will arrange a refund within 3 working days.
- Returns must include all accessories;
- Items must include original packaging;
- For warranty claims not related to product quality, the buyer is responsible for shipping costs;
- For warranty claims not related to product quality, Hykoont will refund the full cost of the product.
- If the product does not meet the requirements above, the return request may be rejected.
Refund requests for the 30-day return policy expire 30 days after the warranty claim is made. For non-quality related issues with expired warranties, returns will not be processed.
What If It Arrives Damaged or Missing?
If your package arrives damaged please contact us immediately at firstname.lastname@example.org with pictures of the damaged package and pictures of the damaged items. All damage reported beyond 14-day window does not get covered.
- If no shipping insurance has been purchased, customer is liable for return shipping fees and will be sent a free replacement after claim has completed with FedEx
- You will be sent a free return label and immediate replacement if you have shipping insurance.
Please check if your order has multiple parcels, and if all are delivered through UPS Tracking Tool. If all parcels are delivered and you are still missing an item, please contact us through our 24/7 livechat, contact form or email us at email@example.com for support.
3 Years Free Warranty:
For first time you use the solar street flood lights, it is recommended to work after 8-10 hours of charging in the sunlight, we have 2 pack and 3pack to you choose. We provide 3 year warranty, if you have any problems during use, please feel free to contact us.
- Before first use, please let the sun charge the solar panel during daytime hours.
- The charging efficiency of the solar panel depends on the weather conditions, the stronger the sunlight, the shorter the charging time, and the lighting time may be shortened in the case of long-term cloudy days (rainy days), which is a normal phenomenon.
- The solar panel will be covered with dust when used outdoors for a long time. In order to get a better charging performance, it is recommended to clean up regularly.
- Application: outdoor wall or pole in square, park, garden, courtyard, street, sidewalk, channel, farm, perimeter security, etc.
- Extremely Bright Light and Wide Angle Lighting: Our upgraded solar street light provides up to 7000K daylight white light and is equipped with high-efficiency 1680 pcs 2835 type lamp beads, delivering an incredibly bright illumination of 400000 Lumens. With a 240-degree wide-angle lighting, which can cover up to 3300 square feet wider range of lighting and brighter light compared with ordinary street lights. The first choice for outdoor night lighting.
- Intelligent Sensor and Multiple Modes: Our 2000W led solar powered street lights are equipped with a remote control providing convenient use in long-distance. You can choose different lighting modes ( Motion Sensor mode, Timed Lighting mode and Always Lighting mode ) and light brightness for your needs. 30%-100% levels of brightness that can be adjusted. Provide 5 Timing sets: 2H/3H/5H/6H/8H. The using instruction detail for the remote control is displayed in the Product Description.
- Efficient Conversion and No Electricity Bill: Our solar parking lot lights commercial use high-efficiency solar panels enabling efficient charging throughout the day, with no electricity bill produced. IP66 waterproof grade makes it work well even in bad weather all year round, with continuous lighting for up to 36 hours. The 3.2V-50000mAh large-capacity battery stores the harvested energy and powers the light for 12-14 hours (full charge).
- Easy Installation and Wide Application: Our solar street lights outdoor offer effortless installation in various outdoor locations. With included assembly accessories, you can easily mount them on walls, poles, or any suitable surface. The large illuminated lighting area makes these lights perfect for parking lots, streets and other outdoor environments. It can be mounted on poles with a diameter between 1.5 inches and 4 inches, requiring no wiring for a hassle-free setup.
- Satisfactory After Sales Warranty Policy: We provide a 120-day money-back guarantee and 3-year after-sales service and technical support for our solar street lights. For any questions about the solar flood lights, please feel free to contact our customer service team.