Shipping Status

Last updated March 25, 2021.
Delivery times may be longer than usual due to the COVID-19 pandemic across the globe.
Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
For any questions, please contact our customer service via the pop-up window on the page.

Q: Does the item come with free shipping?

A: Free express shipping service is provided by Hykoont. PLEASE NOTE You may incur extra shipping costs if the address is a remote location (at standard market rates).

Q: How to check the status of my package?

A: Get your tracking number from order detail or your email send from Hykoont.

UPS CLICK HERE 

https://www.ups.com/track?loc=en_US&requester=ST/

USPS CLICK HERE

https://zh-tools.usps.com/go/TrackConfirmAction_input

ALL LOGISTICS CHANNEL

https://www.17track.net/en

Q: How long does delivery usually take?

A: The product will ship 24 hours after purchase, and delivery will take around 2-7 business days.

Q: Can you provide a signed receipt certificate?

A: Unfortunately, due to the epidemic, we are unable to provide a signed receipt certificate at this time, but we will resume this service once the epidemic has improved. We apologize for any inconvenience this may cause. 

Q: What countries do you ship to?

A: Currently, we only ship to the US.

Q: How will my product be shipped?

A: We use express delivery services to ensure quick, safe delivery. 

Q: I ordered more than one item. Will they all be delivered at the same time?

A: If all items are purchased on the same day, we try our best to make sure they are all delivered at the same time. Products that are purchased on different days have a lower likelihood of being delivered together. 

Q: Can I change my delivery address after the product has already been shipped?

A: Unfortunately, we cannot change shipment information once the product is en route.

Q: What do I need to do when I received a product that's different from what I ordered?

A: Please contact customer support at support@hykoont.com.

Q: What do I need to do when I received a product that's different from what I ordered?

A: Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number on the back of the product box, and of the product inside the box. Send all photos to  support@hykoont.com.

Q: I didn't receive all the products I ordered. What should I do?

A: Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number on the back of the product box, and of all the products you did receive. Send all photos to support@hykoont.com.

 

What If It Arrives Damaged or Missing?

DAMAGED

If your package arrives damaged please contact us immediately at support@hykoont.com with pictures of the damaged package and pictures of the damaged items. All damage reported beyond 14-day window does not get covered.

  • If no shipping insurance has been purchased, customer is liable for return shipping fees and will be sent a free replacement after claim has completed with FedEx
  • You will be sent a free return label and immediate replacement if you have shipping insurance.

MISSING PRODUCT
Please check if your order has multiple parcels, and if all are delivered through UPS Tracking Tool. If all parcels are delivered and you are still missing an item, please contact us through our 24/7 livechat, contact form or email us at support@hykoont.com for support.

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